Last Updated: February 20, 2024
WE WILL POST ANY CHANGES TO THIS PRIVACY POLICY IN A NOTICE OF THE CHANGE AT THE BOTTOM OF OUR WEB PAGE WITH A HYPERLINK THERETO. PLEASE REGULARLY REVIEW THIS PRIVACY POLICY. NOTWITHSTANDING, IF YOU CONTINUE TO USE OUR SERVICES, YOU ARE BOUND BY ANY CHANGES THAT WE MAKE TO THIS PRIVACY POLICY.
1. INTRODUCTION
Soul AI Whisperers, Inc. and its subsidiaries, assigns, and affiliates, including but not limited to AI Whisperers Technologies Private Limited (“Soul AI,” “we,” “us,” or “our”) respects the privacy of its Users (“User,” “your,” or “you”).This Privacy Policy (the “Privacy Policy”) explains how we collect, use, disclose, and safeguard your information when you use the Soul AI Services (the “Services”). Soul AI is in the business of providing AI-driven solutions to transform businesses(the “Client Company”).
Soul AI is committed to protecting the privacy of its Users whose information is collected and stored while using Soul AI’s Services.
The capitalized terms have the same meaning as ascribed in our Terms of Service as applicable, unless otherwise noted here.
PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES REGARDING YOUR INFORMATION AND HOW WE WILL TREAT IT. BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO ACCEPT ALL THE TERMS CONTAINED INTHIS PRIVACY POLICY AND ACKNOWLEDGE AND AGREE WITH THE PRACTICES DESCRIBED HEREIN. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS AND USE OUR SERVICES.
IF YOU HAVE ANY QUESTIONS REGARDING THIS PRIVACY POLICY, PLEASE SEND US AN EMAIL AT privacy@soulhq.ai.
WE DO NOT SELL YOUR PERSONAL INFORMATION, NOR DO WE INTEND TO DO SO. WE DO NOT GIVE ACCESS TO YOUR PERSONAL INFORMATION TO THIRD PARTIES EXCEPT TO SUB-PROCESSORS TO ASSIST US IN THE PROVISION OF OUR SERVICES TO YOU
Identity and Contact
Information
We collect Personal Information related to your identity to provide access to our Services. This includes your full name, date of birth, contact address, email address, telephone number and government-issued identification document e.g. PAN.
Financial Information
We collect your bank account number and Permanent Account Number (PAN) for processing payments to you and for complying with our tax obligations under applicable laws.
Geolocation and
Equipment Information
We collect information about your activity on our Services. This includes information that does not personally identify you such as
(i) your geolocation,
(ii) information about your internet connection, the equipment you use to access our Services, and usage details.
Log Information
When you use our Services, we collect server logs, which may include information like device IP address, access dates and times, and other system activity, type of browser, and the third-party site or service you were using before accessing our Services.
3. HOW DO WE COLLECT INFORMATION?
We collect personal information from you in the following ways:
a. Usage details;
b. IP addresses;
c. Information obtained through browser cookies;
d. Information obtained through flash cookies;
e. Web beacons on our Website;
f. Web beacons on emails sent by us;
g. Other tracking technologies.
We collect information from you automatically when you navigate through our Website in the following ways:
a. At registration for our Services;
b. In email, text, WhatsApp, and other electronic messages between you and our Website;
c. When you interact with our advertising and applications on third-party website and services, if those applications or advertising include a link to this Privacy Policy;
d. When you subscribe to a newsletter;
e. From your responses to a survey;
f. From forms filled out by you;
g. From records or copies of correspondences (including email addresses) if you contact us;
4. HOW DO WE USE YOUR INFORMATION?
We use the information that you provide to:
a. Provide you with information, products, or services requested from us;
b. Provide you with notices about account and/or subscription, including expiration and renewal notices;
c. Carry out obligations and enforce rights arising from contracts entered into between you and us, including billing and collection;
d. Notify you about changes to our Services;
e. Improve the Services;
f. Improve our customer service;
g. Anonymize data and aggregate data for statistics;
h. Contact you for other purposes with your consent;
i. Contact you about our products and services that may be of interest;
j. Contact you about third parties’ goods and services;
k. Enable the display of advertisements to our advertisers’ target audiences, although personal information is not shared with advertisers without your consent;
l. Send you periodic emails, in accordance with the CAN-SPAM Act of 2003 as detailed in Section 10, via the email address provided by you to
(i) send information, respond to inquiries, and/or other requests or questions;
(ii) process orders and send information and updates pertaining to such orders;
(iii) send additional information related to your product and/or service;
(iv) market to our mailing list or continue to send email to you after the original transaction has occurred.
5.OUR COOKIE POLICY
Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this Privacy Policy, we refer to all of these technologies as “Cookies.”
We use Cookies on our Website to
(a) help remember and process items in the shopping cart,
(b) understand and save your preferences for future visits,
(c) keep track of advertisements,
(d) compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future,
(e) allow trusted third-party services that track this information on our behalf. You can set your browser to refuse all or some browser Cookies, but it may affect your user experience. We honor Do Not Track signals and, if one is in place, we will not track, plant cookies, or use advertising.
We allow third party behavioral tracking and links to third-party web pages. Occasionally, at our discretion, we may include or offer third-party products or services on our Website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback at about these sites. Please contact us at privacy@soulhq.ai.
6. HOW DO WE PROTECT INFORMATION WE COLLECT?
Our Website is reasonably scanned to meet or exceed PCI Compliance. Our Website receives regular security scans and penetration tests. Our Website also receives regular malware scans. In addition, our Website and App use an SSL certificate as an added security measure. We require username and passwords for our employees who can access your personal information that we store and/or process on our Platform and servers. In addition, we actively prevent third parties from getting access to your personal information that we store and/or process on our Platform and servers. We accept payment by credit card through a third party credit card processor on our behalf.
7. DATA SECURITY MEASURES
a. Security Measures:
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
b. Fair Information Practice Principles:
In the event of a personal data breach, we will notify you within fifteen (15) days via email. We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individual shave enforceable rights against data users, but also that that individuals have recourse to courts or a government agency to investigate and/or pro secure non-compliance by data processors.
c. Open-Source Software:
We use certain open-source software in the provision of our Services, and maintain full data security measures in the process.
8. DISCLOSURE OF PERSONAL INFORMATION
There are times when we may share Personal Information that you have shared with us may be shared by Soul AI with others to enable us to provide you over Services, including contractors, service providers, and third parties (“Partners”).This section discusses only how Soul AI may share such information with Partners. We will ensure that our Partners protect your Personal Information. The following describe how and with whom we may share your Personal Information:
Disclosure of Personal Information.
a. We may disclose aggregated, de-personalized information about you that does not identify any individual to other parties without restriction, such as for marketing, advertising, or other uses.
b. We may disclose personal information to our subsidiaries and affiliates.
c. We may disclose personal information to contractors, services providers, and other third parties.
d. We require all contractors, service providers, and other third parties to whom we disclose your personal information to be under contractual obligations to keep personal information confidential and to use it only for the purposes for which we disclose them.
e. We may disclose personal information in the event of a merger, sale of business, etc.
f. We may disclose to third parties to market their products and services to you if you have either consented or not opted out of these disclosures.
g. We may disclose personal information to third parties to market their products and services if you have either consented or not opted out of these disclosures.
h. We require all other Partners, to whom we disclose your personal information, to enter into contracts with us to keep personal information confidential and use it only for the purposes for which we disclose it to such Partners.
i. We disclose personal information to fulfill the purpose for which you have provided it.
j. We may disclose personal information for any other purpose for which you have provided it.
k. We may only disclose personal information as described in this Privacy Policy or your consent.
Other Disclosure of Personal Information.
a. We will disclose personal information
(i) to comply with any court order, law, or legal process, including to respond to any government or regulatory request,
(ii) to enforce or apply our Terms of Service and other agreements, including for billing and collection purposes,
(iii) if we believe it is necessary or appropriate to protect the rights, property, or safety of Soul AI, our customers or others, and/or
(iv) if it is necessary or appropriate to protect the rights, property, or safety of Soul AI, our customers, or others, and this include sex changing information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Third Party Disclosure
a. We do not sell, trade, rent, or otherwise transfer personal information to others, unless we provide you with advance notice. This does not include our hosting partners and other parties who assist us in operating our Services, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
b. We do not provide non-personally identifiable visitor information for marketing purposes.
Choices Users Have About How Soul AI Uses and Discloses Information.
a. Tracking Technologies and Advertising. You can set their browser to refuse some or all the browser cookies, but if you disable or refuse cookies, some parts of our Website may not be accessible or function properly.
b. Disclosure of Users’ Information for Third-Party Advertising. Users can opt-out by
(i) checking the relevant form when we collect the data;
(ii) emailing us their opt-out request at privacy@soulhq.ai. Users receiving promotional email can opt-out by sending a return email requesting to be omitted from future promotional email distributions. This opt-out will not apply to information provided by Soul AI for product purchases, warranty registration, or other transactions.
c. Disclosure of User’s Information for Targeted Advertising. Users can opt-out by
(i) checking the relevant form when we collect the data, or by
(ii) emailing us their opt-out request at privacy@soulhq.ai.
9. YOUR CALIFORNIA PRIVACY RIGHTS
Soul AI does not sell, trade, or otherwise transfer to outside third parties your “Personal Information” as the term is defined under the California Civil Code Section § 1798.82(h). Additionally, California Civil Code Section § 1798.83 permits Users of our Website that are California residents to request certain information regarding our disclosure of their Personal Information to third parties for their direct marketing purposes. To make a request for such disclosure, or identification and/or deletion of Personal Information in all our systems that we store on you, please send an email to privacy@soulhq.ai or write us at Soul AI, 24aTrolley Square Unit 4215, Wilmington, DE 19806.
Note that
(i) if we delete your Personal Information as requested, we will no longer be able to provide our services to you and
(ii) we may need to keep such Personal Information for a while during the shutting down and billing process. If you would like to discuss our Personal Information storage and processing process with us, please send us an email at privacy@soulhq.ai or write us at Soul AI, 24a Trolley Square Unit 4215, Wilmington, DE 19806.
10. CAN-SPAM ACT OF 2003
The CAN-SPAM Act establishes requirements for commercial messages, gives recipients the right to have businesses stop emailing them, and spells out penalties for violations. Per the CAN-SPAM Act, we will:
a. not use false or misleading subjects or email addresses;
b. identify the email message as an advertisement in some reasonable way;
c. include the physical address of Soul AI, which is 24a Trolley Square Unit 4215, Wilmington, DE 19806;
d. monitor third-party email marketing services for compliance, if one is used;
e. honor opt-out/unsubscribe requests quickly;
f. give an “opt-out” or “unsubscribe” option.
If you wish to opt out of email marketing, follow the instructions at the bottom of each email or contact us at privacy@soulhq.ai and we will promptly remove you from all future marketing correspondences.
11. MODIFICATIONS TO OUR PRIVACY POLICY
We will post any changes to this Privacy Policy in a notice of the change at the bottom of our web page with a hyperlink thereto. We will also send you an email describing such changes. Please regularly review this Privacy Policy. Not with standing if you continue to use our services, you are bound by any changes that we make to this Privacy Policy.
12. LIST OF THIRD-PARTY SERVICE PROVIDERS
Soul AI uses the following categories of third-party service providers for the provision of services as detailed under the Terms of Service, as applicable:
If you have any questions or concerns about our third-party service providers, please email us at privacy@soulhq.ai.
· Cloud hosting, storage, networking, and related providers
· SMS providers
· Marketing and analytics providers
· ID verification, payment, and banking providers
· Security providers
If you have any questions or concerns about our third-party service providers, please email us at privacy@soulhq.ai.
13. COPYRIGHT INFRINGEMENT/DMCA NOTICE
If you believe that any content from our Services violates your copyright, and you wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to the Digital Millennium Copyright Act of 1998 (“DMCA Takedown Notice”))must be provided to our designated Copyright Agent.
a. Your physical or electronic signature;
b. Identification of the copyrighted work(s) that you claim to have been infringed;
c. Identification of the material that you claim is infringing and that you request us to remove;
d. Sufficient information to permit us to locate such material;
e. Your address, telephone number, and email address;
f. A statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law;
g. A statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner. All sections, which by their nature and context are intended to survive the termination of this Agreement, will survive.
Soul AI’s Copyright Agent to receive DMCA Takedown Notices is Rukesh Reddy, contact@soulhq.ai, at Soul AI, Attn: DMCA Notice, 24a Trolley Square Unit 4215, Wilmington, DE 19806. You acknowledge that for us to be authorized to take down any content, your DMCA Takedown Notice must comply with all the requirements of this Section. Please note that, pursuant to 17 U.S.C. § 512(f),any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by Soul AI in connection with the written notification and allegation of copyright infringement.
14. ANTI-BRIBERY COMPLIANCE
Soul AI represents and warrants that it is fully aware of and will comply with, and in the performance of its obligations hereunder will not take any action or omit to take any action that would cause it or its customers to be in violation of,
(i) U.S. Foreign Corrupt Practices Act,
(ii) U.K. Anti-Bribery Act,
(iii) India Prevention of Corruption Act of 1988,
(iv) any other applicable anti-bribery statutes and regulations,
(v) any regulations promulgated under any such laws. Company represents and warrants that neither it nor any of its employees, officers, or directors is an official or employee of any government(or any department, agency or instrumentality of any government),political party, state owned enterprise or a public international organization such as the United Nations, or a representative or any such person (each, an “Official”). Company further represents and warrants that, to its knowledge, neither it nor any of the Supplier Personnel has offered, promised, made or authorized to be made, or provided any contribution, thing of value or gift, or any other type of payment to, or for the private use of, directly or indirectly, any Official for the purpose of influencing or inducing any act or decision of the Official to securean improper advantage in connection with, or in any way relating to,
(A) any government authorization or approval involving Soul AI,
(B) the obtaining or retention of business by Soul AI. Supplier further represents and warrants that it will not in the future offer, promise, make or otherwise allow to be made or provide any payment and that it will take all lawful and necessary actions to ensure that no payment is promised, made or provided in the future by any of the Supplier Personnel.
15. CONTACT US
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:
- Privacy Officer
- Email: privacy@soulhq.ai
- Address: Soul AI, 24a Trolley Square Unit 4215, Wilmington, DE 19806
PLEASE NOTE: IF YOU USE OUR SERVICES, YOU HAVE AGREED TO AND ACCEPTED THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY AND THE TERMS AND CONDITIONS SET FORTH IN OUR Terms of Service, AS APPLICABLE. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY OR OUR TERMS OF SERVICE, PLEASE DO NOT USE OUR SERVICES.
